Fast and friendly service
The customer service is very poorly constructed. I have been with this bank 13 years, and they keep going through employees too much in the last four years, or so. The inconsistency of employees makes banking here unsatisfactory. The teller I dealt with today was extremely rude, slamming the computer keys, her pen on the counter, and very disrepectful demeanor towards me.She does not give eye contact while she talked to me, and this made it confusing to know if she was talking to me or the speaker phone in her ear. She also did not give me the information I asked for. She was even worse when I confronted her about being disrespectful since I came in. She sent a girl from the drive-thru window, and refused to help me at first. She was very snide when she talked to me.The employees did not greet as I came in and this is keen for customer service. I will no longer be banking here due to the issues prior and the ones today. I would not recommend this bank for banking in West Plains. I will be switching all my banking to a respectful bank as soon as possible.
Southern Bank is a US Bank based in West Plains, Missouri. Southern Bank is located at 960 Preacher Roe Blvd, West Plains, MO 65775, USA.
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